Know who owns each responsibility
Who manages the domain and hosting? Who maintains the site? Who updates contact and service information? Unclear answers can turn a small change into a long exchange of messages.
Record responsibilities and required access during handover. Share passwords through an agreed secure method, not a public document or enquiry form.
Content needs care too
An outdated service, email address or project example can confuse visitors even when the website works technically. Agree who periodically reviews important pages.
Start with contact details, the main offer, forms and key services. A change list helps separate small corrections from larger development work.
Separate upkeep from new functionality
Agree what routine maintenance covers and what counts as further development. A new booking system and a contact-text correction need different effort and verification.
A clear arrangement supports budgeting and shared expectations. It should also explain how to report an issue and when to expect a response.
Improve around real needs
Record the questions people still ask by phone or email. They can reveal missing information or content that is difficult to find.
Develop the site through clear steps: identify a problem, choose a change and check whether it helped. Each piece of work then has a concrete purpose.